We collect various types of information from and about users of our website, including:
Personal Information You Provide Directly:
Account Information: When you create an account, we collect your name, email address, password, and contact number.
Order Information: When you place an order, we collect your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit/debit card details, UPI ID, net banking details). Please note that we do not store full credit card numbers on our servers; payment processing is handled by secure third-party payment gateways.
Communication Information: If you contact us via email, live chat, or phone, we may collect the content of your communications and your contact details.
Reviews and Feedback: If you submit reviews, comments, or feedback on our products or services, we collect the information you provide.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
Information Collected Automatically (Through Cookies and Other Technologies):
Usage Data: We collect information about your interactions with our website, such as the pages you view, the products you browse, the time spent on pages, search queries, and the referring URL.
Device Information: We collect information about the device you use to access our website, including your IP address, browser type, operating system, device identifiers, and mobile network information.
Location Information: We may infer your general location based on your IP address.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Process and Fulfill Your Orders: To process your purchases, confirm your orders, handle payments, and deliver products to you.
To Provide and Improve Our Services: To operate, maintain, and improve the functionality of bigoppangadi.com, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
To Manage Your Account: To create and manage your user account, provide customer support, and communicate with you about your orders and account.
To Personalize Your Experience: To tailor product recommendations, content, and offers based on your Browse history and purchase patterns.
For Marketing and Promotional Purposes: To send you newsletters, promotional offers, and information about new products or services that may be of interest to you (you can opt-out at any time).
To Communicate With You: To respond to your inquiries, provide updates on your orders, and send important service-related announcements.
For Security and Fraud Prevention: To detect, prevent, and address fraudulent activities, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping and delivery, website hosting, data analysis, marketing assistance, and customer service. These service providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
Payment Gateways: Your payment information is shared securely with our authorized payment gateway partners to process your transactions.
Shipping and Logistics Partners: We share your shipping address and contact details with our shipping and logistics partners to deliver your orders.
Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation.
Protect and defend the rights or property of bigoppangadi.com.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with your explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are small data files placed on your device. We use cookies for:
Essential Website Functionality: To enable core features like shopping carts and secure logins.
Performance and Analytics: To understand how you use our website, so we can improve its performance and user experience.
Personalization: To remember your preferences and provide a more personalized Browse experience.
Marketing and Advertising: To deliver relevant advertisements to you on our website and other platforms.
You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of bigoppangadi.com.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. This includes using secure servers, encryption (SSL/TLS), and regular security audits.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
bigoppangadi.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: bigoppangadi@gmail.com
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